For all orders exceeding a value of 100USD shipping is offered for free.
Returns will be accepted for up to 10 days of Customer’s receipt or tracking number on unworn items. You, as a Customer, are obliged to inform us via email before you return the item.
Otherwise, standard shipping charges apply. Check out our delivery Terms & Conditions for more details.
SonicWall 8x5 Support provides chat, email, web, and telephone support for technical assistance.
Dynamic Support is designed for customers who need continued protection through ongoing firmware updates and advanced technical support.
Hardware Replacement - SonicWall Hardware Product(s) that are covered under an active support contract are eligible for “Advance Exchange". When a support case is called in for a Hardware issue and the SonicWall representative determines a replacement part is necessary, an advance shipment of the applicable replacement part will be sent to the Customer in exchange for the defective part, before the defective part is returned (“Advance Exchange”).
Support Tools - for access to SonicWall's electronic support tools. Silver Support 24x7 and Dynamic Support 24x7 provide for direct technical assistance 24 hours a day 365 days a year.
SonicWall Dynamic Support is designed for customers who need continued protection through ongoing firmware updates and advanced technical support. Dynamic Support is available during normal business hours 8x5 or year round 24x7, depending on your needs.
